At M.A Healthcare LTD, your privacy and the confidentiality of your personal information are extremely important to us. This policy explains how we collect, use, protect, and store your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

By using our services or accessing our website, you agree to the terms outlined in this policy.

What Information We Collect

We may collect and process the following types of personal data:

• Full name, address, phone number, and email address

• Date of birth and emergency contact details

• Medical and care-related information (for service users)

• Employment and background checks (for applicants)

• Payment details (when applicable)

• Website usage data via cookies (see below)

How We Use Your Information

We use your information to:

• Deliver safe, personalised care services

• Communicate with you regarding your care or enquiries

• Manage and improve our services and website

• Comply with legal, regulatory, or safeguarding requirements

• Respond to feedback, complaints, or incidents

• Process applications and employment-related matters

We only collect the data we need, and we never sell or share your information with third parties for marketing purposes.

Who Has Access to Your Data

Your data may be shared, only when necessary, with:

• Approved healthcare professionals involved in your care

• Regulatory bodies such as the Care Quality Commission (CQC)

• Local authorities or emergency services (in legal or safeguarding situations)

• Our internal staff and systems (for service delivery or employment processes)
  All access is controlled and strictly monitored.

Your Rights Under GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict processing in certain cases

• Request a copy of your data in a portable format

• Withdraw consent at any time (where consent is required)

To exercise your rights, please contact us using the details below.

Cookies and Website Analytics

Our website may use cookies to enhance user experience and monitor traffic. Cookies are small files placed on your device to help us understand how visitors use our site.

You can control or disable cookies through your browser settings. Continued use of our website implies consent to cookie usage.

How We Keep Your Data Secure

We take data protection seriously. All personal information is stored securely, both physically and digitally, and only accessible by authorised staff.

We use industry-standard safeguards such as:

• Encrypted digital systems

• Password-protected databases

• Locked filing cabinets for physical documents

• Regular staff training on data privacy and confidentiality

Retention of Data

We retain personal data only as long as necessary to fulfil the purpose it was collected for, including to comply with legal or regulatory obligations.

Once data is no longer needed, it is securely deleted or destroyed.

Contact Us

If you have any questions about this policy or would like to exercise your rights under GDPR, please contact us. 

We review our Privacy Policy regularly. Any changes will be posted here and, where appropriate, notified to you.